How do I contact you?
Can I cancel my order?
Your order gets processed within a few minutes of being placed. If you would like to cancel your order, please email us at firstname.lastname@example.org. Orders ship within 24-48 hours after they have been placed. Once your order ships we are unable to cancel it.
How can I check the status of my order?
To check the status of your order, log into your account on the website. You can also email email@example.com for assistance.
How can I pay for my order?
We accept most major credit and debit cards including Visa, MasterCard, American Express as well as Apple Pay.
When will I receive my order?
After your order has been received and processed we will ship within 2 business days. Once dispatched, you will receive an email confirmation with your shipping details and tracking information. The estimated delivery time is 5-7 business days for all orders. Please note that inclement weather may affect delivery timelines.
Do you charge for shipping?
We offer free shipping to all our customers across the United States.
How do I track my order?
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. You will be able to view and track the status of your order by signing in to your account on our website.
How can I edit my shipping address?
To make changes to your shipping address, please email firstname.lastname@example.org. Please note we are unable to redirect orders once your items have been dispatched. We will try to accommodate your request if your order hasn’t already been handed over to our logistics partner.
Do you ship internationally?
Yes, we ship to most countries worldwide.For customers outside of the United States, Canada and Mexico please click here to visit our International website. For our customers in Canada and Mexico International shipping is chargeable and will be calculated at the checkout page based on the weight and size of the package as well as the shipping location. There may be additional import duty and tax implications for orders being shipped to both Canada and Mexico.
For Customers outside of the United States :
We ship to most countries on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please email email@example.com
Returns and Exchanges
Our products are created with utmost care and attention, keeping the environment in mind. We have strict quality control measures in place to avoid product defects. We encourage you to shop consciously to minimise our carbon footprint.
What is your return policy?
We accept returns of unworn, unused and undamaged merchandise purchased from our online store for a full refund or exchange within 30 days of the shipping date. Please note that original tags and packaging must be intact in order to receive a full refund. Refunds will be made to the original form of payment. Final sale items cannot be returned or exchanged.
Can I exchange my order?
To request an exchange for your order, please email us at firstname.lastname@example.org. Please note that in order for us to process an exchange the product must be unused and the original tags and packaging must be intact.
How do I make a return?
To request a return label, please email email@example.com and someone from our team will send over a return label within 24 hours.
Once I return my product, how long will it take for me to get my money back?
Please allow upto two weeks for your return to be processed and for it to reflect in your bank statement.
How do I exchange a defective product?
We take pride in the care we take in our design and quality control process. We have a three step quality control process. Our products are made from natural fibres at upskilling centers in a sustainable and ethical way. Please keep in mind that certain product textures may appear as defects however they are inherent characteristics of natural fibres, In the off-chance that you still receive a defective product please email firstname.lastname@example.org and someone from our team will be happy to assist you.