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Customer Care

How do I contact you?

To contact us, you can email hello@reistor.com or shop@reistor.com for order related queries. You can also reach us via WhatsApp or call our customer care number + 91 8591013814. We are available from Monday to Friday from 10:30  AM to 5:30 PM IST to assist you.

Orders

Can I cancel my order?

Your order gets processed within a few minutes of being placed. If you would like to cancel your order, we will issue a credit note for the amount of your purchase valid for use within 45 days. You can email shop@reistor.com for assistance.

How can I check the status of my order?

To check the status of your order, log into your account on the website. You can also WhatsApp or call our customer care number +91 8591013814 for assistance or email shop@reistor.com for assistance.

How can I pay for my order?

We accept most major credit and debit cards including Visa, MasterCard, Rupay cards, Maestro,. We also have Net banking and UPI options as well as cash on delivery for our customers in India.

When will I receive my order?

After your order has been received and processed we will ship within 2 business days. Once dispatched, you will receive an email confirmation with your shipping details and tracking information. The estimated delivery time is 5-7 business days for all the domestic orders and 7-10 business days for international orders.

Shipping

Do you charge for shipping?

Orders above INR 5000 are eligible for free shipping within India. For orders under INR 5000, shipping will be calculated at checkout based on the weight and size of the package. Shipping charges for these packages are typically between INR 100 and INR 500.

For customers outside India, shipping charges are applicable on all orders and will be calculated at the checkout page based on the weight and size of the package as well as location of the customer.

How do I track my order?

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. You will be able to view and track the status of your order by signing in to your account on our website. You can also WhatsApp or call our customer care number at +91 8591013814 or email shop@reistor.com. We are available from Monday to Friday from 10 AM to 6 PM IST to assist you.

What delivery service do you use?

For deliveries within India, we use Shiprocket as our shipping aggregator. For deliveries outside India, we use Aramex International and DHL. At the time of placing your order, please provide a valid contact number and your complete shipping address including the pin code. This will help us ensure smooth delivery of your order.

How can I edit my shipping address?

To make changes to your shipping address, please call our customer care number +91 8591013814 or email shop@reistor.com within 24 hours of placing your order. We are unable to redirect orders once your items have been dispatched.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping is chargeable and will be calculated at the checkout page based on the weight and size of the package as well as the shipping location. While we do ship internationally, currently we do not offer refunds or exchanges on international orders.

For International Customers :
We ship to most countries on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please email shop@reistor.com

Returns and Exchange - Orders shipped within India

Our products are created with utmost care and attention, keeping the environment in mind. We have strict quality control measures in place to avoid product defects. We encourage you to shop consciously to minimise our carbon footprint.

Will I get a refund for products that are returned?

We only offer refunds on fulfilment errors. For all other returns, we will issue a credit note for the amount of your purchase (valid for use within 45 days). Please note that return requests will be accepted within 7 days from when your order was delivered.

Can I exchange my order?

To request an exchange for your order, the product must be unused and the original tags and packaging must be intact.

Can I exchange my order for a different size?

Any purchase can be exchanged for a different size within 7 days of receiving your order. If your desired size is sold out, we will issue a credit note which will be valid for 45 days. For more information, please WhatsApp or call our customer care number +91 8591013814 or email shop@reistor.com.

How do I exchange a defective product?

We take pride in the care we take in our design and quality control process. We have a three step quality control process. Our products are made from natural fibres at upskilling centers in a sustainable and ethical way. Please keep in mind that certain product textures may appear as defects however they are inherent characteristics of natural fibres, In the off-chance that you still receive a defective product please call our customer care number +91 8591013814 or email shop@reistor.com within 24 hours of receiving your order and someone from our team will be happy to assist you.

How do I request an exchange?

All exchange requests must be made within 7 days of receiving your order. You can WhatsApp or call our customer care number +91 8591013814 or email shop@reistor.com for assistance. To process your request, please have your order number, delivery address and the reason for exchange on hand. Once your request has been processed, a reverse pick-up will be scheduled within 7 days.