Help and FAQs

We offer a variety of convenient payment options for your order. You can easily pay using major credit and debit cards, such as Visa, MasterCard, and American Express, along with the seamless option of Apple Pay. Additionally, we facilitate easy installment payments through the secure ShopPay payment gateway, ensuring a smooth and hassle-free transaction experience.

To check the current status of your order, we recommend logging into your account on the website. Alternatively, you can reach out to us at hello@reistor.com, and our team will be more than happy to provide you with the necessary information.

Once your order is confirmed and processed, it will be shipped within 2 business days. You will receive an email confirmation with your shipping details and tracking information upon dispatch.

Generally, our standard delivery time for all orders ranges between 5 to 7 business days. Kindly be aware that unforeseen inclement weather may potentially influence the delivery schedule. Rest assured, we are dedicated to ensuring a prompt and efficient delivery process for all our valued customers.

Our order processing process is swift & efficient, ensuring that your items are prepared for shipment as soon as possible. Please note that we begin the shipping process within 24-48 hours of order placement, once your order is handed over to our logistics partner, we are unable to cancel your order.

Should you need to cancel your order, we kindly request that you reach out to us at hello@reistor.com at your earliest convenience. We appreciate your understanding and cooperation.

We are pleased to provide free shipping to all our customers within the United States. A flat $15 fee is applied for shipping to Canada and Mexico.

We aim to provide the best shipping options for all our customers, ensuring a smooth and efficient delivery process.

Once your order has been shipped, you will promptly receive an email confirmation containing your shipping details along with a tracking number.

To conveniently track the status of your order, simply sign in to your account on our website. Our user-friendly interface allows for easy tracking, ensuring you can monitor your package's progress every step of the way. We are committed to providing a transparent tracking experience for all our valued customers.

If you need to update your shipping address, kindly send an email to hello@reistor.com with the required changes. Please keep in mind that once your items have been dispatched, we are unable to reroute orders. However, if your order hasn't been transferred to our logistics partner, we will make every effort to accommodate your request. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience for all our customers.

Yes, we ship to most countries worldwide. For customers outside of the United States, Canada, and Mexico, please visit our International website by clicking here. Shipping to Canada and Mexico will incur charges, which will be calculated at the checkout based on the package's weight, size, and shipping destination. Please note that there might be additional import duties and taxes for orders shipped to both Canada and Mexico.

For Customers outside of the United States:
We operate on a DDU (Delivery Duty Unpaid) basis for most countries, which means that the displayed product prices exclude any import duties. As the recipient, you are responsible for any import duties, customs, and local sales taxes imposed by the country of delivery. Payment of these charges upon delivery is necessary to release your order from customs. For further information, please reach out to us at shop@reistor.com.

We gladly accept returns of unworn, unused, and undamaged merchandise purchased from our online store within 30 days from the original date of purchase for a full refund or exchange. Please ensure that the original tags and packaging remain intact to receive a full refund. Refunds will be issued to the original form of payment. Kindly note that final sale items are not eligible for return or exchange.

To begin the return process, please click here to generate a return label. You will be prompted to provide your order ID and shipping zip code. In case you encounter any difficulties generating the label, feel free to send an email to hello@reistor.com, and a member of our team will reach out to you within 24 hours to assist you further.

To initiate an exchange, please click here to generate a return label. Ensure you have your order ID and shipping zip code handy. If you encounter any difficulties while generating the label, kindly reach out to us at hello@reistor.com, and one of our team members will promptly assist you within 24 hours. We strive to make the exchange process as seamless and convenient as possible for all our customers.

As always exchanges are free. To initiate an exchange within 30 days from the original date of purchase, please click here to generate a return label. Make sure to have your order ID and shipping zip code on hand. If you encounter any issues while generating the label, please send an email to hello@reistor.com, and our team will respond to you within 24 hours. Kindly note that for us to process an exchange, the product must be unused, and the original tags and packaging must remain intact.

We gladly accept returns of unworn, unused, and undamaged merchandise purchased from our online store within 30 days from the original date of purchase for a full refund or exchange across the US.

For customers from Canada and Mexico the return and shipping will incur charges as applicable by the shipping partners. We operate on a DDU (Delivery Duty Unpaid) basis for most countries, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

After initiating a return, please allow up to two weeks for the processing of your return and for the refund to appear on your bank statement. Please feel free to reach out to hello@reistor.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.

Our commitment to quality is reflected in our meticulous design and three-step quality control process. It's important to note that certain product textures may appear to be defects, but they are inherent characteristics of natural fibers.

In the rare event that you receive a defective product, please reach out to us at hello@reistor.com, and our dedicated team will be more than happy to assist you promptly.

As always, exchanges are free. For exchange requests, the replacement product(s) will be dispatched after the return package reaches our warehouse and the returned product successfully undergoes the necessary quality checks. Once the new product(s) are on their way, you will receive an email notification containing the updated tracking information.

Please ensure that exchanges are returned within 30 days of your original delivery.

Buy any 2 items and get one free. Select any product of your choice and let us treat you to something special, Third selected item is on us. Free product will be the lowest value item in your cart, currently live on our website. Click here to know more

Note
- One free product for every 2 items added in the cart.
- The free product will be selected by you, as your chosen items.
- The lowest value item in your cart will be a free product from us to you.
- The free item is non-refundable and non-transferable. Only exchanges allowed for eligible paid product(s).
- No need for a coupon code; Once the third item is added to cart, the lowest item product will automatically be free of cost.

Once the third item is added to cart, the lowest item product will automatically be free of cost. This is a holiday gift from us to you!

You can select the product of any size for the gift item, For any questions email us at hello@reistor.com

No need for a coupon code; Once the third item is added to cart, the lowest item product will be automatically free of cost

Our comprehensive Size Guide simplifies the process of selecting the appropriate size for all products. For a more tailored recommendation, we recommend using our Find my Size tool on our product pages.

Please note that all our products are standard US sizes and designed to fit true to size.

If you have a question about how to care for an item purchased from us, please refer to the item on our website or get in touch with us via email at hello@reistor.com

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